Please use the following form for your complaint and fill out the necessary fields completely, so that we can contact you as soon as possible. Fields marked with * are mandatory. A complaint involves:
If your concern does not fall into one of these categories, please use the contact form. For further information about our compliant mechanism, please download and read the following document here.
If you choose to file a complaint, we guarantee:
Anonymity: you can stay anonymous during the complaint procedure. Please inform us in your complaint if you want to stay anonymous. If you choose to stay anonymous, your contact details will not be forwarded. If you choose not to provide us with contact details, you can use the following e-mail address: complaint[at]oekotex.com
Fairness: we treat every complaint equally and fair and make sure it is taken care of within reasonable time.
Transparency: you will be informed about the outcome of the complaint
